Trustpilot

Delivery information

 

'Product Availability Note': to the best of our knowladge this product is in stock. If the item became 'out of stock' just after you've placed an order, we'll get in touch with you within 24 hours.

With such a wide and diverse range of products on offer, we use a variety of delivery methods to ensure cost effectiveness, speed and the safety of the item.                                                                                                                                                                                                                            We use nationwide couriers for our small and medium size products, a premium courier delivery service for fragile and slightly bigger appliances and pallet distribution for large appliances (ovens, dishwashers, fridges and some larger hoods) and ceramic deliveries. Pallet deliveries are wheeled as close to your property as possible and you will need to remove it from the pallet yourself.

In addition, there are certain product lines where we are able to supply the products direct from the manufacturer, thus minimising the cost to you as we don’t need to absorb any extra costs into the final price.

All delivery charges can be seen after adding the item into your basket and inputting your postcode into the box. You don't have to sign up or give any personal details other than the first part of your postcode. Additional items have significant delivery discounts, so it does become more economical when multiple products are purchased. There are certain areas that aren't automatically deliverable. Please get in touch if you get a message to say we are unable to deliver to that area as we might be able to find an alternative solution.

2-3 week delivery service 
Subject to available stock, when picking goods and lead times . 2-3 weeks is just guide, we aim to supply your goods within this time to best of our abilities this could be sooner or longer depending on number of factors* . As soon as your order has been placed and  funds are clear we will raise a purchase order to our supplier(s) , we aim to have a delivery date of your goods within 24-48 hrs we will inform you as soon as we have a delivery confirmation from our supplier(s).
 
When your goods have arrive at our warehouse we will quality check and notify you that your goods have been checked and dispatched to you . 
 
3-5 days  delivery service 
Subject to available stock upon picking  and lead times . 3-5 days is just guide, we aim to supply your goods within this time to best of our abilities this could be sooner or longer depending on number factors* . As soon as your order has been placed and funds are clear we will raise a purchase order to our supplier(s) ,we aim to have a delivery date of your goods within 24-48 hrs  we will inform you as soon as we have delivery confirmation from supplier(s) When your goods have arrive at  our warehouse we will quality check and notify you that your goods have been checked and dispatched.
 
Cutoff for order process
Orders placed after 11:30 am will be processed the following working day. 
 
Big &  bulk items 
If your item is large or bulky customer maybe required to help the driver to offload your goods a able-body person is required if you are unable to help driver then please notify the office before you purchase so we can make suitable  arrangements this may incur additional cost and or delay . 
 
Packaging & pallets 
We currently do not offer a dispose service for your packaging or pallets used to protect you goods. If you need help in disposing any packing please speak to your local recycling centre. 
 
Note
(*number factors which include human error ,transport disruptions, third party error.
 We can not be help responsible for these factors , however we will do everything in our power to resolve any issue as soon as possible to limited disruption and inconvenience).

Nationwide courier

£9.90

Fragile item service

£14.95

Palletised delivery

£40

Direct from manufacturer

£12-£45 depending on weight and location

Collection from store

(Melksham)

Subject to stock & availability

Free

Local Delivery

5 Miles from showroom

(Min spend £250)

Free

 

FAQ

  1. What if I want next day delivery for my courier item?
    • We offer Next Day/24 Hour Delivery at an additional charge on some products. If the service is available, there will be an option above the product price that shows the additional delivery charge for that item.
    • This is conditional on your location, if the item is in stock and the time of day you order. If you are interested in an expedited delivery service, please get in touch before purchase. The cut off for large appliances in 12pm and for smaller items 2pm.
    • If you find your postcode area is not deliverable during checkout, please get in touch and we can further advise you on your delivery options.
    • Please note, we do not ship to BFPO addresses
       
  2. What if I want next day delivery for my courier item?
    • This item is dispatched from our warehouse in Melksham, Wiltshire and is delivered to you by courier.  If the order is in stock and placed before 12 pm Monday-Friday, the orders are dispatched the same working day.  All orders placed after this time, over the weekend and bank holidays are dispatched the next working day.  The exception to this is large items which are delivered on a pallet.   We only dispatch these items after agreeing a convenient day to avoid expensive redelivery charges and wasted journeys.  Please note our delivery companies only deliver on weekdays.
       
  3. Can I change my delivery address?
    • As long as the items have not been dispatched, it is possible to organise this.  Please get in touch.
       
  4. Will I need to sign for my delivery?
    • All deliveries require a signature, please ensure that someone will be available to sign for your delivery at the address provided before placing your order.
       
  5. What if I want next day delivery for my courier item?
    • In the unfortunate circumstances that you miss the courier's delivery attempt, you will have a card posted to let you know that delivery has been attempted. The card will contain information regarding contacting the courier to arrange redelivery or a depot collection. The courier will attempt delivery twice with no extra charge, after the second attempt the courier will hold your goods for 5 working days, if you fail to contact the courier within that time your goods will be returned to us.
    • When parcels are returned to us undelivered, we are charged £20 by our courier. This charge will be passed on to you or deducted from any refund requested.  In the case of pallet deliveries, if we deliver on the agreed date and you miss the delivery you will be liable for any redelivery charges incurred.
       
  6. What happens if my item arrives damaged?
    • When you receive your parcel, it is essential you check the contents for damage.  With the couriers, you may have to sign for it before you are able to check (you are able to sign unchecked).  Please open it and make sure it is in good condition at the earliest opportunity, and certainly within 24 hours.  Inform us immediately of any problems and take pictures both for your own records and for ours. Email pictures to sales@prestonandco.co.uk using your order reference and surname and include you personal contact number .
    • With the palletised deliveries, have a quick look and if something looks wrong with the packaging, you can make a note when you sign for it. Of course, box damage doesn’t necessarily mean the item will be damaged and even if you sign for it in good condition, then open it and find a problem, as long as we are notified straight away there will be no problems with sorting out the replacement. Difficulties occur when the product hasn’t been checked in a timely fashion, so please do check everything is ok with the order within 24 hours.

      *Please note claims of damages or shortages after 24 hr from delivery cannot accepted for replacement. Items are dispatched undamaged it is paramount this is reported within 24hrs to avoid disappointment.